Privacy Policy

Updated at 2025-10-30

We at SmartBakeSmart take your privacy and security with the utmost care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use or access our website.

Our Privacy Policy may be updated at any time without prior notice. We encourage you to review this page periodically to stay informed about any changes.

Scope of This Policy

This Privacy Policy applies to information collected by SmartBakeSmart through its website and online services. It does not apply to third-party websites, applications, or services that we do not own or control. We recommend reviewing the privacy policies of any third-party sites you visit through our links.

Information We Collect

We collect information to provide a safe, efficient, and personalized shopping experience.
This includes:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details (credit/debit card, UPI, etc.).
Usage Data: IP address, browser type, device information, pages visited, and referring URLs.
Cookies: We use cookies to improve your browsing experience, store preferences, and analyze site performance. You may disable cookies in your browser, but some parts of the site may not function properly.

We may also collect additional details for order fulfillment, customer service, and communication purposes.

Account Information

When you create an account on our website, you provide details such as your name, email, and password. This information helps us identify you, manage your orders, and enhance your shopping experience.

We may occasionally send you emails about product updates, offers, or important information related to your account. You may opt out of promotional communications at any time.

Use of Information

We use your information to:

Process and deliver your orders
Improve our website and services
Respond to customer inquiries and support requests
Send promotional updates (only if you opt in)
Detect and prevent fraud or misuse
Comply with legal and regulatory requirements

We do not sell or rent your personal information to any third parties.

Sharing of Information

We may share your information only in the following situations:

With trusted service providers (like payment gateways, delivery partners, and IT service providers) who help us operate our business.
When required by law or to respond to legal requests.
To protect the rights, property, or safety of SmartBakeSmart, our users, or others.

All third-party partners follow strict confidentiality agreements and are bound to handle your information securely.

Data Security

We use industry-standard security practices to protect your personal information during transmission and storage. Sensitive data such as payment details are encrypted using secure technologies.

While we strive to ensure full protection, no system is completely foolproof. We encourage users to take steps such as logging out after use and keeping passwords confidential.

Your Rights

You have the right to access, correct, or delete your personal information by contacting us. You may also request to opt out of marketing communications at any time.

Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and improve our services. When information is no longer required, we securely delete or anonymize it.

Your Consent

By using our website and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Grievance Officer

In accordance with the Information Technology Act 2000 and applicable rules, the details of the Grievance Officer are provided below:

SmartBakeSmart
📍 124/1 Thiru Tower, Kanjikovil Road, Perundurai
📞 86086 02070
📧 smartbakersmart@gmail.com
🕒 Mon to Fri (9 AM – 6 PM)